With the stay at home orders and other measures that have been taken due to the COVID-19 pandemic, many buildings and businesses have had reduced water usage for weeks or even months. This could lead to stagnation and deterioration of water quality in the building’s plumbing.
The plumbing systems of these buildings should be flushed before the building is returned to normal usage. The stagnant water in both the hot and cold water systems of the building should be systematically flushed out from the building’s plumbing so that it is replaced with fresh water. The building’s whole plumbing system should also be checked to verify that it is working properly. This is includes hot water heaters, drinking fountains, icemakers, water softeners, etc.
We recommend that building owners and managers follow the guidance issued by...
Online Account Access
Access your account and pay your water bill online
New Account Application
Set up a new account with the Water Division
If your water needs to be turned back on, use the form available here
Frequently Asked Questions
Review some of the questions and/or problems most frequently addressed by our Customer Service department.
Hydrant Use Permits
Get a permit to use a city fire hydrant for your event
Apply for a new tap to an existing water main for new construction projects
Facility Information Request
Request information about city water facilities
Register to autopay your city utility bills.
The Water Division regularly publishes documents about our operations for the public. These include Consumer Confidence reports that summarize information about the water system and compliance with drinking water rules, public financial statements, and jobs with the City of St. Louis.
Here you can read Consumer Confidence reports that summarize information about the water system and compliance with drinking water rules, and learn about the water treatment process.