Water Taste and Odors
Springtime changes have impacted the Mississippi and Missouri Rivers which are the sourceof the city of St. Louis’ drinking water. These conditions may have an effect on the water’s color, taste and odor but do not affect water quality and safety.
Depending on an individual’s sense of taste and smell, they may notice a change in our water.
The City of St. Louis Water Division continuously monitors our water treatment process and performs a broad range of laboratory testing to ensure the water provided to our customers is of the highest quality and safe to consume.
The City of St. Louis Water Division meets or exceeds all local, state and federal drinking water requirements.
For questions about regarding these or other quality issues, please contact us at 314-771-2251 or firstname.lastname@example.org...
Online Account Access
Access your account and pay your water bill online
New Account Application
Set up a new account with the Water Division
If your water needs to be turned back on, use the form available here
Frequently Asked Questions
Review some of the questions and/or problems most frequently addressed by our Customer Service department.
Hydrant Use Permits
Get a permit to use a city fire hydrant for your event
Apply for a new tap to an existing water main for new construction projects
Facility Information Request
Request information about city water facilities
Register to autopay your city utility bills.
The Water Division regularly publishes documents about our operations for the public. These include Consumer Confidence reports that summarize information about the water system and compliance with drinking water rules, public financial statements, and jobs with the City of St. Louis.
Here you can read Consumer Confidence reports that summarize information about the water system and compliance with drinking water rules, and learn about the water treatment process.